Lottery CX Summit

The 2nd Annual Lottery CX Summit, taking place December 3-4, 2025, at the Ritz-Carlton in Vienna, is the premier event for lottery professionals navigating today's challenging market. Following its successful 2024 launch, this summit addresses the critical issues facing the industry, including competition from private operators, grey market lotteries, and charitable initiatives. The summit begins with a networking event at the renowned D-Bar. Day Two features a full agenda of keynote addresses and panel discussions, exploring the interplay between regulation and player retention, unlocking market potential through regulatory comparisons, and the impact of stricter advertising rules. Expert panels will also delve into strategies for local game success and enhancing player loyalty. The Lottery CX Summit offers attendees actionable insights and valuable connections to transform their lottery strategies and thrive in this dynamic sector.